Installation Services/First to Science

The Caliper Life Sciences “First to Science” installation program is dedicated to guiding our customers from pre-installation through training and beyond.  When a instrument is purchased from Caliper Life Sciences, the customer is assigned a personal Caliper Champion. The Caliper Champion is responsible for planning all phases of the system installation.

First to Science Process

1. Caliper Champion is assigned and begins to formulate the installation plan.

2. Review of installation plan with customer (kick off meeting).

3. Caliper Champion schedules site audit (if necessary).

4. Installation resources are determined.

5. Caliper Champion aligns resources and schedules the installation.

6. Installation of system and product training are performed.

7. Customer receives Post Installation Survey one month after installation.

8. Caliper Champion follows up with customer 3 and 6 months after installation.

9. Follow up call with customer begins a yearly cycle.