Service Contracts
In the course of a year, the cost of individual service calls made against a typical contract can exceed the price of a contract by 40% or more. Our service plans protect your investment and keep your equipment running trouble free. As a service plan member, you will be invited to participate in exclusive discount programs on application services and training periodically throughout the year. This is our way of thanking you for maintaining your service contract and affording you the opportunity to try other services not included in your plan.
| Emergency On-site: 24-48 hours |
x |
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| Emergency On-site: 48-72 hours |
x |
x |
1/year |
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1/year |
| Bi-Annual Equipment Review |
x |
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| *Guaranteed Uptime |
x |
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| Preventative Maintenance (1/year) |
x |
x |
x |
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| *Application Service Incentives |
x |
x |
x |
x |
x |
| *Training Class Incentives |
x |
x |
x |
x |
x |
| Software / Firmware Updates |
x |
x |
x |
x |
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| Software Upgrades |
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|
x |
| Call Center: Priority Response |
x |
x |
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| Call Center: Standard Response |
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x |
x |
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| Knowledge-base Access |
x |
x |
x |
x |
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| Renewal Incentives |
x |
x |
x |
x |
x |
With a Caliper Life Sciences Service Plan, you have the option of upgrading your contract to better meet your needs. Contract upgrades include:
- Additional Preventative Maintenance Visits
- Response Time Upgrades
- Validation Coverage Upgrades
*
For a full description of these features, including their limitations, please contact your Caliper Life Sciences Service Plan Specialist.
